Facilities Helpdesk Apprentice

Posted 12 months ago

Your new company

RNW Group are a growing Facilities Maintenance company who have extensive experience in delivering maintenance services. Working with clients in multiple sectors such as Retail, Healthcare and the Food and beverage industries, we have a wide scope of offerings. We are looking for an apprentice to join our team to learn and grow within our company together with our team.

Your new duties

  • Answering incoming calls from customers and offering support and assistance where required
  • Liaise with engineers and supply chain partners to co-ordinate work schedules
  • Log jobs for customers received via telephone, email or their bespoke portal (issued by RNW SS) onto our AiMS system and dispatch to the relevant engineer or supply chain partner
  • Manage client mailboxes ensuring responses are met within SLA
  • Monitor and manage open jobs to ensure completion within SLA
  • To complete satisfaction audits with clients
  • Contribute to the 1 in 4 out of hours working

Skills and Experience

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and in a team environment
  • Strong IT Skills, Including: Excel, Outlook and Word
  • Smart, Presentable and Professional


  • A great working environment in a newly refurbished, modern office
  • Career progression, including training
  • Company laptop and accessories
  • Contributory pension
  • Eye care vouchers
  • Car parking
  • 20 days’ holiday + 8 bank holidays


Job Type:                     Full-time

Hours Required:         Monday – Friday 08:00 – 17:00

Location:                      Basildon, Essex

Salary:                          £Apprentice

Out of Hours working required via rota with potential earnings of £6K /year

Apply Online