Mothercare is an iconic brand with a long history as a specialist UK retailer. Their retail space is carefully managed in all aspects; this includes regular maintenance schedules and mini refits to provide a fresh and enjoyable customer experience time and again. RNW Holdings is an approved contractor of Mothercare, providing a full property maintenance service from plumbing to electrical, redecoration and general building needs aligned to their shop refit programmes. Working alongside ITAB Group, retail interior specialists, no job is too big or small for the RNW team.
The starting point for each refit is a site visit by Robin Drain, Project Manager for RNW Holdings. “Each project starts with a site meeting between Mothercare, ITAB and ourselves where we identify the works that are needed for the refit and general property maintenance. From this we provide a fully itemised quotation to enable the Head of Store Development and Facilities at Mothercare to determine priorities in line with their refit and maintenance strategy and budgets.”
With a programme of work agreed, the dedicated RNW team set to work, “Our engineers and trades people are fully accredited and have been part of our team for many years. We are known for our quality of workmanship and skills and have a reputation for on time, on budget delivery. We make the site ready for the ITAB team to install fixtures and fittings to create a great retail experience. Our Site Foreman oversees the project on-site on a daily basis and there is also a weekly visit by the project supervisor, ensuring each programme of works is delivered to the complete satisfaction of Mothercare’s Head of Store Development and Facilities.”
Refits for toilets, feeding rooms and corridors are common requirements within these programmes, though larger scale works such as building of new walls and electrical works are also undertaken whenever needed. Depending on the nature of the work that needs to be completed, the team secure the site with hoardings or, when needed, work at night for jobs that could impact customer safety or comfort, for example when there is excessive noise or working at height.
Robin is proud of the work he oversees at Mothercare, “It’s great to be part of the team delivering a great shopping environment for customers at Mothercare”.
Scope of work
Refit, annual maintenance in association with ITAB
RNW Holdings Team
Builders, Electricians, Plasters, Painters
8-10 days per store